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Pravesh DabasAdvocate Delhi, India

01 · Litigation & Disputes

Consumer Disputes

Consumer law protects people who buy goods or hire services, providing a quicker forum for complaints about defective goods, deficient services and unfair trade practices.

Complaints before consumer commissions about defective goods or deficient services.

What this covers

  1. 01Complaints about defective goods
  2. 02Deficiency in services, including banking, insurance, travel and housing
  3. 03Unfair trade practices and misleading advertisements
  4. 04Product liability claims
  5. 05Appeals against orders of consumer commissions

How it generally works

Complaints are made under the Consumer Protection Act, 2019 to consumer disputes redressal commissions at district, state and national level. Which commission hears a complaint depends on the value of the goods or services paid for: at present, up to fifty lakh rupees before the District Commission, above fifty lakh and up to two crore rupees before the State Commission, and above that before the National Commission.

A complaint should ordinarily be filed within two years of the cause of action. Commissions can order replacement, refund, compensation and corrective action.

Orders can be appealed to the next commission, and from the National Commission to the Supreme Court.